How can I check issues involving network connection errors?

How can I check issues involving network connection errors?

  • Please use the Network Status Check Tool to diagnose your network connection status.
  • You can run just simple click on the icon in bottom right of game client when you logged in.
  • You will be also able to find the download links for the Network Status Check Tool below:
    Download Links: [Windows] [Mac]
  • Once you have downloaded it, run the program and follow these steps:
  1. Wait momentarily as the Network Status test is being executed.
  2. Press the Start button.
  3. After diagnosis is finished, click the SAVE button to save the files (json and screenshot).
  4. Send both saved files to your Brand's Support team for assistance.



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