What should I do if I have reason to believe I was ITM and did not receive my prize?

What should I do if I have reason to believe I was ITM and did not receive my prize?

  • First, check the payout list to see if you had made it in-the-money (ITM).
  • Often times in the tournament bubble stage, the player may simultaneously be knocked out at the same time with another player at the same rank and fall out of the ITM rankings. Please be sure to check the payout list of the corresponding tournament.
  • For further assistance, please do not hesitate to contact your Brand's Support team.

In the PC:

In the Mobile:




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